At Hy-tech Voltra Technologies LLC, we stand behind the quality of our products and are committed to providing reliable support to our customers.
Standard Warranty Coverage
- New Products: Covered by a 1-year limited warranty against manufacturer defects.
- Refurbished/Grade C–D Products: Covered by a 90-day limited warranty.
- Accessories (chargers, cables, etc.): Covered by a 30-day warranty from the date of delivery.
What the Warranty Covers
- Hardware defects due to faulty materials or workmanship.
- Malfunctions occurring under normal usage conditions.
- Replacement or repair of defective items at no additional cost (subject to inspection).
What the Warranty Does Not Cover
- Damage caused by misuse, accidents, or unauthorized repairs.
- Cosmetic damage such as scratches, dents, or wear and tear.
- Software issues, viruses, or problems caused by third-party installations.
- Batteries beyond standard usage life expectancy.
📞 Customer Support
Our support team is here to assist you with:
- Troubleshooting technical issues.
- Installation and setup guidance.
- Warranty claims and product returns.
- Bulk and reseller support.
📧 Email Support: [email protected]
📞 Phone Support: +1 513-638-3805
🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
How to Make a Warranty Claim
- Contact our Customer Support Team with your order number and a description of the issue.
- Our team will guide you through troubleshooting steps.
- If the issue persists, you’ll receive instructions to return the product for inspection.
- Upon approval, we will repair or replace the item or issue a refund if necessary.
Extended Warranty Options
- Customers may purchase an Extended Warranty Plan for selected products at checkout.
- Extended coverage includes repairs, replacements, and premium customer support.
Extended Warranty
Protect your investment with our Extended Warranty Plans.
- Coverage Period: Extend coverage beyond the standard warranty (up to 2 additional years).
- What’s Included: Hardware repairs, replacement parts, and premium customer support.
- Peace of Mind: Minimize repair costs and ensure long-term performance.
Extended warranty options are available for select laptops, desktops, and accessories at checkout.
Financing Options
We believe technology should be affordable and accessible. That’s why we offer flexible financing options:
- Buy Now, Pay Later: Spread payments over time with approved providers.
- Business Financing: Net 30 terms available for approved reseller and business accounts.
- Promotional Offers: 0% financing available during special sales events.
Contact [email protected] to apply for business credit terms.
Technical Support
Our Technical Support Team is dedicated to helping you with setup, troubleshooting, and product-related questions.
- Remote Assistance: Secure support via phone, chat, or remote session.
- Step-by-Step Guides: Access online documentation and troubleshooting resources.
- Expert Team: Certified IT specialists available during business hours.
📧 [email protected]
📞 +1 513-638-3805
Reliable support means your technology keeps working when you need it most.
Bulk/Reseller Orders
Hy-tech Voltra Technologies LLC is proud to partner with businesses, schools, and resellers.
- Discounted Pricing: Special rates for bulk purchases of laptops, accessories, and devices.
- Custom Solutions: Tailored packages to fit your needs (e.g., offices, classrooms, IT labs).
- Dedicated Account Manager: Personalized service for large or recurring orders.
[email protected] to request a bulk order quote.
Installation & Setup
Take the hassle out of new technology with our Installation & Setup Services.
- Computer Setup: Operating system updates, drivers, and initial configuration.
- Software Installation: Office suites, antivirus, and custom applications.
- Network Setup: Router, Wi-Fi, and connectivity support.
- Data Migration: Transfer files safely from your old device to your new one.
Available for individuals, offices, and bulk deployments. Contact [email protected] for scheduling.