1. Customer Support Services
Pre-Sales Support: Helping customers choose the right computer/accessory for their needs (students, gamers, businesses).
Post-Sales Support: Answering setup questions, product use, and warranty information.
Return & Warranty Assistance: Handling replacements/refunds quickly to build trust.
2. Technical Support
Remote Tech Support: Offering guidance over phone, email, or chat for issues like software installation, connectivity problems, or driver updates.
On-Site Support (Local Only): For customers in Cincinnati, provide paid visits for setup, troubleshooting, or repair.
Maintenance Plans: Subscription-based support (monthly/annual) for individuals or small businesses.
3. Online Support Channels
Helpdesk/Knowledge Base: A page with FAQs, setup guides, and tutorials. Click here to find out.
Live Chat/Email Support: Quick response to customer questions online.
Video Tutorials: Short YouTube or website-hosted videos showing how to set up devices, fix common issues, etc.
4. Premium Support Packages
Basic Plan (Free): Email + Phone support during business hours for all customers.
Premium Plan: 24/7 remote support, faster response times, free diagnostics.
Business IT Contracts: Dedicated support for small offices, including regular maintenance and security checks.