At Hy-tech Voltra Technologies LLC, your satisfaction is our priority. If you are not completely happy with your purchase, we make it simple to return or exchange eligible items.
Eligibility for Returns
- Products must be returned within 30 days of the delivery date.
- Items must be in their original condition with all packaging, accessories, and documentation included.
- Products showing signs of misuse, damage, or unauthorized repair may not be accepted.
- Certain items such as software, downloadable products, or clearance items are final sale and non-returnable.
Exchanges
- If you received a defective or incorrect item, we would exchange it at no additional cost.
- Exchanges are subject to stock availability. If the same item is unavailable, a replacement of equal value or a refund may be issued.
Refunds
- Approved refunds will be issued to your original payment method within 5–10 business days after inspection.
- Shipping fees are non-refundable, except in cases where the return is due to our error (wrong or defective product).
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure safe return.
How to Start a Return
- Contact our Customer Service Team at [email protected] with your order number and reason for return.
- Our team will provide you with a Return Authorization (RA) number and instructions.
- Pack the item securely and ship it to the provided return address.
Important Notes
- Unauthorized returns (without an RA number) may not be processed.
- Please allow 2–3 business days after receipt for return inspection.
- Refunds and exchanges are only processed once the item passes inspection.